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Knowledge base
Welcome to Fello
Getting started
6
What is Fello?
How does Fello work?
How to download the Fello App?
Is Fello a fantasy gaming app?
Does Fello charge any fees?
View all 6
Getting started with us
Your account
5
Is KYC mandatory to Invest?
How do I verify my PAN Number ?
How does Fello use my personal information such as PAN and mobile number/email ID?
How safe if my personal information with Fello?
Can I change my Account details ?
Investing on Fello
Withdrawals
4
How do I add my bank account for withdrawals?
How do I change my bank account details?
When can I withdraw the amount I have invested?
How do I withdraw my savings from the secured assets ?
Rewards on Fello
Play on Fello
7
How to get tickets?
What is the validity of tickets?
What are the rules for playing the tickets ?
What if all my tickets get a match?
What if I miss a spin someday?
View all 7
Rewards on Fello
4
What is a Fello Scratch Card?
How do I redeem or convert my winnings into Digital gold?
How long will it take for my rewards to be redeemed into digital gold?
Do my winnings expire?
Digital Gold
Digital Gold
7
What is digital gold ?
How is the price of digital gold decided ?
Why is the sell price different from buy price ?
Is there any fee for buying and selling gold ?
I have initiated a transaction for buying Gold. Can I cancel this transaction?
View all 7
More on Digital Gold
3
Is my Gold safe ?
How much return percentage can I get on my gold investment?
When can I withdraw ?
Fello Flo
Fello Flo
5
What is Fello Flo?
Are the 11% returns assured ?
What are the fund categories available under fello flo ?
What are the assets available for new users in Flo ?
Will I be able to withdraw my money before maturity ?
More about Fello Flo
5
How safe is the invested money ? Who is the money lent to ?
How does Lendbox (P2P Lending partner) manage the risk of default on my money ?
What happens to my money after maturity ?
How is maturity different from a lock-in ?
Can I withdraw my money before maturity from the asset ?
Journey
Journey
4
What is a milestone?
What will I get if I complete a milestone?
How to go from one level to another level?
I don't want to complete a milestone, can I skip it?
Onboarding
Login / SignUp
3
Unable to login to FELLO account
OTP issues
Truecaller Login not working
Gold Pro
About
9
What is Gold Pro ?
Who can invest in Gold Pro?
How much can you invest in Gold Pro?
Is there a lock-in period for Gold Pro investment?
Are there any tax implications for Gold Pro investment?
View all 9
Refer & Earn
About
6
How does Refer & Earn work?
Where can I find my referral bonus ?
How do I sync my contacts with Fello?
Is there any limit on making referrals ?
How will my friend benefit from this referral?
View all 6
Powerplay
About
12
What is Fello Powerplay Prediction Game ?
What is the Chasing Score ?
What is the duration of Powerplay in every match ?
How can I participate in the Powerplay Prediction Game ?
Is there any entry fees or charges to participate ?
View all 12
Super-Fello
About
5
What is Super fello?
How do I become a super fello ?
If I withdraw, will my progress for the badge be reduced ?
I made a referral but did not get any reward ?
How do I get tickets badges ?
Help Desk Software
by Freshdesk
