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Knowledge base
FAQ
Getting started
7
What is Fello?
How does Fello work?
How to download the Fello App?
How does Fello pay for the rewards?
Is Fello a fantasy gaming app?
View all 7
Getting started with us
Your account
7
Is KYC mandatory to Invest?
How do I verify my email?
How do I verify my PAN Number ?
How does Fello use my personal information such as PAN and mobile number/email ID?
How does referral work?
View all 7
Savings and Withdrawals
Savings
7
What are the assets available for making investments ?
What are the available payment options for investing in secured assets ?
How to save/invest on Fello?
Is there any fee levied on my transactions?
Where do I check my transactions on the Fello App?
View all 7
Withdrawals
5
How do I add my bank account for withdrawals?
How do I change my bank account details?
When can I withdraw the amount I have invested?
How much time will it take for the amount to be credited to my bank after making a withdrawal request ?
How do I withdraw my savings from the secured assets ?
Games and Rewards
Games
12
How to get Fello Tokens?
What can I do with the Fello Tokens?
What is the validity of Fello tokens?
How to get tambola tickets?
What is the validity of tambola tickets?
View all 12
Rewards/Winnings
7
What is a Fello Scratch Card?
Where can I see my Golden tickets?
How long will it take for my rewards to be redeemed into digital gold?
How do I redeem or convert my winnings into Digital gold?
Can I withdraw my winnings directly to my bank account?
View all 7
Digital Gold
Digital Gold
7
What is digital gold ?
How is the price of digital gold decided ?
Why is the sell price different from buy price ?
Is there any fee for buying and selling gold ?
I have initiated a transaction for buying Gold. Can I cancel this transaction?
View all 7
Fello Flo
Fello Flo
2
What is Fello Flo?
Are the 10% returns assured returns?
Journey
Journey
4
What is a milestone?
What will I get if I complete a milestone?
How to go from one level to another level?
I don't want to complete a milestone, can I skip it?
Onboarding
Login / SignUp
4
Unable to login to FELLO account
OTP issues
Truecaller Login not working
Where do I get a referral code ?
Under 25
Help Section
13
What is Fello ?
What are the assets available on the app ?
How can I enter the under25 summit from the fello app?
What are the available games in the arcade ?
I did not play the game but my tokens were deducted.
View all 13
Help Desk Software
by Freshdesk Support Desk
